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In the summer of 1995, City Council set a goal that the City administration <br />should conduct a survey every two years to develop a baseline of information <br />for comparative analysis. The first citizen survey was conducted in 1995 to <br />determine how city residents felt about the delivery of basic municipal services. <br /> <br />A second citizen survey was administered through the 1996-97 Annual <br />Report which was mailed to 7,900 city households in February 1997 along <br />with a postage paid return envelope. The number of households corresponded <br />with the City' s utility customer mailing list as did the 1995 survey. In line with <br />the objective of the 1995 survey, the 1997 survey was not designed to rank one <br />service in comparison with another nor to rank services for funding purposes. <br />Rather, the objective was to determine customer satisfaction to guide future <br />management and policy making decisions. A third survey was mailed in mid <br />December 1999 to 8,000 households, again using the utility customer mailing <br />list, with the same objective as the two previous surveys. <br /> <br />Citizen Survey 2000 had a 15% response rate with 1,200 questionnaires re- <br />tumed. Compared to the 10% return rate of 1995 and 12% in 1997, this <br />continuing increase in returns suggests that City residents want to be given the <br />opportunity to comment on local government activities. For example, of <br />particular note this year are the responses with regard to the city's economic <br />development efforts. Readers will note that these survey responses, we believe, <br />reflect the economic downturn that the entire community experienced in the <br />latter part of 1999 which correlated with the mailing of the Survey. <br /> <br /> <br />