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THURSDAY, FEBRUARY 2, 1995 <br /> <br />consent, app~oved the survey as amended. <br /> <br />Ms. Prillaman reviewed data compiled on the number of citizen inquiries <br />to theCustomer Service Representative, which were sorted by Department <br />~ responded toquestions and suggestions from the members of Council <br />re~a~ding the data. Ms. Prillaman noted the staff was in the process <br />of forming an internal Customer Service Committee which would be <br />fo-cusing on opportunities and methods to motivate employees to provide <br />excellent customer service. <br /> <br />Ms. Prillaman presented an overview of customer service training which <br />was provided to 37 City employees in September, 1994. <br /> <br />Joel Baker, Building Official, reviewed the initial establishment of a <br />computer network being developed in order to track complaints. <br /> <br />Council formally recognized the employees who completed customer <br />service training as follows: Community Development--Joel Baker, Elaine <br />Gordon, and Betsy Pace; Electric Department--Dennis Bowles, Sam Owens, <br />Paul Roop, and Mike Frazier; Purchasing--Rhonda Gregory; Police <br />Department: Russell Haley, Clyde Hundley, Steve Joyce, James Minter, <br />Bruce Parrott, Mike Rogers, Marshall Thomas, Ronald Hatcher, Robert <br />Ramsey, Bert Sharp, and Clarence Simington; Department Heads--Tom <br />Harned, Eugene Richardson, Gary Via, Terry Roop, Richard Fitts, Leon <br />Towarnicki, and John Dyches; City Manager's Office--Judy Hodges and <br />Brenda Prillaman; Finance Department--Lisa Ernest and Ethel Nunn; <br />Public Works--Kenneth Adkins, James Carter, Tony Coward, Eddie Frazier, <br />Leonard Gilbert, Douglas Huston, Billy Payne, Sammy Pickurel, John Poe, <br />and Terry Wheeler; and Water Resources Department--Ernest Marlowe, Abe <br /> <br /> <br />