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City of Martinsville ' <br />Customer Concerns in Druid Hills &Middle School areas <br /> Neighborhood Town Meeting <br /> September 22, 1998 <br /> <br />Zoning <br /> 20% <br /> <br />Electric <br />2% <br /> <br />Water <br /> 2% <br /> <br />Inspections <br /> 41% <br /> <br /> ... <br /> <br />Public Works <br /> 31% <br /> <br />Police <br /> <br />As evidenced by the departments involved, the main neighborhood concerns are drainage <br />issues, unsightly properties, dilapidated houses, and inoperative vehicles. <br /> <br />NOTE: Customary public works issues as well as property maintenance concerns that <br />originated in Inspections but have been turned over to Public Works are included in the <br />Public Works section. <br /> <br />The status of citizens' concerns is monitored regularly. To date, all concerns in the <br />Druid Hills & Middle School regions have been resolved or measures are underway to <br />resolve the situation. Citizens making complaints have been notified of status either by <br />phone or letter. <br /> <br />This graph includes '235 actual complaints recorded for this area between September 30, <br />1997 and September 30, 1998. Of the 235 complaints recorded, 42 are presently pending <br />with measures being taken to correct situation. Duplicate complaints on the same address <br />are noted on attached report. <br /> <br />Included in this report are all complaints referred directly to Customer Service and does not <br />include routine calls for service. For more details, please refer to attached report. <br /> <br />Prepared by Brenda Prillaman, Customer Service--540-656-5206 <br /> <br /> <br />