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TUESDAY, MARCK~26, 1~991 <br /> <br />BE IT ORDAINED by the Council of the City of Martinsville, Vi~gi~ <br />nia, in-regular session assembled March 26, 1991, that it does . <br />hereby amend Article VIII--DiSconnection and Reconnection, Section <br />8.1--Disconnection for Non-Payment, of the Terms and Conditions for <br />Electric Service,'and Article IX--Disconnection and Reconnection, <br />Section 9·.l--Disconnection for Non-Payment, of the Terms and <br />Conditions for WaterandSewer Services, as follows: · <br /> <br />Disconnection for Non-Payment <br /> <br />A customer whose bill is unpaid after 20 days will receive by mail <br />a "final notice", including, as a minimum, the following infor- <br />mation: <br /> <br />a. Name of customer. <br />b. Account number. <br />c. Billing address. <br />d. Date of notice. <br />e. Total amount due. <br />f. Reason for disconnection. <br />g. Date on which service will be disconnected'in the absence <br /> of payments--no less than ten days after notice. <br />h. .Location (address) and required method of payment. <br />i. Procedure for disputing the disconnection notice, <br /> including name, location, telephone numbers, and hours of <br /> availability of designated officials. <br /> <br />A customer whose bill remains unpaid on the 10th day after the <br />final notice will have his service disconnected, subject to the <br />following conditions or exceptions: <br /> <br />a. Service shall not be disconnected earlierthan 8:00 a.m., <br /> nor later than 4:00 p.m. <br /> <br />Service shall not be disconnected after 1:00 p.m. on a <br />day preceding a day on which the City's offices are not <br />'open to accept payment and reconnect service. <br /> <br />Service shall not be disconnected when the outside <br />temperature is below 35 degrees F. <br /> <br />Service shall not be disconnected at a residence when the <br />customer is known to be 65 years of age or older, or <br />physically and/or emotionally handicapped, without making <br />personal contact with the customer. . <br /> <br />Service shall not be disconnected at a residence where <br />there is known to have been a death in the household <br />during the preceding three days. <br /> <br />Accounts that have had service terminated and that are over ninety <br />(90) days past due will be referred to a private agency for <br />collection <br /> <br />Council considered a report and recommendations regarding the City ' s <br /> <br /> <br />