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<br />September 2004 through September 2005-Southside Area <br /> <br />City of Martinsville <br />Customer Concerns in Southside Area <br />Neighborhood Focus Meeting September 13, 2005 <br /> <br />Property <br />Maintenance Public <br />Works <br />9% <br /> <br /> <br />Electric <br />1% <br /> <br />· As evidenced by the departments involved, the main neighborhood concerns are unsightly <br />properties, dilapidated houses and inoperative vehicles. <br /> <br />· The status of citizens' concerns is monitored regularly. To date, all concerns in the Southside <br />area have been resolved or measures are underway to resolve the situation. Citizens making <br />complaints have been notified of status either by phone or letter. <br /> <br />· This graph includes 315 actual complaints recorded for this area for the 12 month period <br />between September 2004 and September 2005. Of the 315 complaints recorded, 253 have been <br />resolved and 62 are presently pending with measures being taken to correct situation. Duplicate <br />complaints on the same address are noted on attached report. <br /> <br />· Included in this report are all complaints referred directly to Customer Service and it does not <br />include routine calls for service. For more details, please refer to attached report. <br /> <br />Prepared by Brenda Prillaman <br />Customer Service-276-403-5206 <br />bprillaman@ci.martinsville.va.us <br /> <br />M <br /> <br />Martinsville <br /> <br />~ \' 1 ! r 'j ( ) !, 1 I I I,,' I <br />