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<br />December 2004 through December 2005-Druid Hills & Uptown areas <br />V/'r ,J <br /> <br />City of Martinsville <br />Customer Concerns in Druid Hills & Uptown areas <br />Neighborhood Focus Meeting December 13, 2005 <br /> <br />Property <br />Maintenance <br />Public Works <br />6% <br /> <br /> <br />Inspections <br />49% <br /> <br />Public Works <br />34% <br /> <br />Leisure Services <br />2% <br /> <br />. As evidenced by the departments involved, the main neighborhood concerns are unsightly <br />properties, dilapidated houses and inoperative vehicles. <br /> <br />. The status of citizens' concerns is monitored regularly. To date, all concerns in the Druid Hills <br />& Uptown areas have been resolved or measures are underway to resolve the situation. Citizens <br />making complaints have been notified of status either by phone or letter. <br /> <br />. This graph includes 404 actual complaints recorded for this area for the 12 month period <br />between December 2004 and December 2005. Of the 404 complaints recorded, 365 have been <br />resolved and 39 are presently pending with measures being taken to correct situation. Duplicate <br />complaints on the same address are noted on attached report. <br /> <br />. Included in this report are all complaints referred directly to Customer Service and it does not <br />include routine calls for service. For more details, please refer to attached report. <br /> <br />Prepared by Brenda Prillaman <br />Customer Service-276-403-5206 <br />bprillaman@ci.martinsville.va.us <br /> <br />M Martinsville <br />