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· ~, June 2003 through June 2004--Westside areas <br /> <br /> City of Martinsville <br />Customer Concerns in Westside Area <br />Neighborhood Focus Meeting June 22, 2004 <br /> <br />Property <br />Maintenance <br />Public Works <br />13% <br /> <br />Public Works Water <br />9% 1% <br /> <br />Electric <br />2% <br /> <br />Police <br /> 9% <br /> <br />Inspections <br />66% <br /> <br />As evidenced by the departments involved, the main neighborhood concerns are unsightly <br />properties, dilapidated houses and inoperative vehicles. <br /> <br />The status of citizens' concerns is monitored regularly. To date, all concerns in the Westside <br />areas have been resolved or measures are underway to resolve the situation. Citizens making <br />complaints have been notified of status either by phone or letter. <br /> <br />This graph includes 261 actual complaints recorded for this area for the 12 month period <br />between June 2003 and June 2004. Of the 261 complaints recorded, 207 have been resolved and <br />54 are presently pending with measures being taken to correct situation. Duplicate complaints <br />on the same address are noted on attached report. <br /> <br />Included in this report are all complaints referred directly to Customer Service and it does not <br />include routine calls for service. For more details, please refer to attached report. <br /> <br />Prepared by Brenda Pdllaman <br />Customer Ser~276-403-5206 <br />bprlllaman@d.marflnsvllle.va.us <br /> <br />Martinsville <br /> <br /> <br />