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Enclosure Ct ~ <br /> <br />City of Martinsville <br />Customer Concerns in <br /> <br />Police Academy & Albert Harris areas <br />Neighborhood Town Meeting <br /> June 24, 2003 <br /> <br />Property Public Works Water <br />Maintenance 8% 1% Electric <br />Public Works 4% <br /> <br />Police <br /> 7% <br /> <br />Inspections <br />74% <br /> <br />As evidenced by the departments involved, the main neighborhood concerns are unsightly properties, <br />dilapidated houses and inoperative vehicles. <br /> <br />The status of citizens' concerns is monitored regularly. To date, all concerns in the Albert Harris and <br />Police Academy areas have been resolved or measures are underway to resolve the situation. Citizens <br />making complaints have been notified of status either by phone or letter. <br /> <br />This graph includes 250 actual complaints recorded for this area for the 12 month period between <br />June 2002 and June 2003. Of the 250 complaints recorded, 212 have been resolved and 38 are <br />presently pending with measures being taken to correct situation. Duplicate complaints on the same <br />address are noted on attached report. <br /> <br />Included in this report are all complaints referred directly to Customer Service and it does not include <br />routine calls for service. For more details, please refer to attached report. <br /> <br />Prepared by Brenda Prillaman <br />Customer Service--276-656-5206 <br />bprillaman @ c].martinsville.va.us <br /> <br />Martinsville <br /> <br /> <br />