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City of Martinsville <br />Customer Concerns in Museum Area <br />Neighborhood Town Meeting September 26, 2001 <br /> <br />Property <br />Maintenance Public <br />Works <br />5% <br /> <br />Water Zoning <br />1% 3% <br /> <br />Public Works Electric <br />12% 1% <br /> <br />Police <br /> 8% <br /> <br />Legal Issues Inspections <br />Property 69% <br />Maintenance <br /> 1% <br /> <br />As evidenced by the departments involved, the main neighborhood concerns are unsightly <br />properties, dilapidated houses and inoperative vehicles. <br /> <br />The status of citizens' concerns is monitored regularly. To date, all concerns in the Museum <br />area have been resolved or measures are underway to resolve the situation. Citizens making <br />complaints have been notified of status either by phone or letter. <br /> <br />This graph includes 337 actual complaints recorded for this area for the 12 month period <br />between September 2000 and September 2001. Of the 337 complaints recorded, 282 have been <br />resolved and 55 are presently pending with measures being taken to correct situation. Duplicate <br />complaints on the same address are noted on attached report. <br /> <br />Included in this report are all complaints referred directly to Customer Service and it does not <br />include routine calls for service. For more details, please refer to attached report. <br /> <br />Prepared by Brenda Prillaman <br />Customer Service--276-656-5206 <br />bprillaman @ ci.martinsville.va.us <br /> <br />Martinsville <br /> <br /> <br />