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City of Martinsville <br />Customer Concerns in High School area <br />Neighborhood Town Meeting <br /> June 25, 2002 <br /> <br />Property Maintenance Water Zoning <br />Public Works 1% 1% Electric <br />1% Public Works <br /> 14% 4% <br /> <br />Police <br /> 12% <br /> <br />Legal Issues Property <br />Maintenance Inspections <br />1% 66% <br /> <br />As evidenced by the departments involved, the main neighborhood concerns are unsightly properties, <br />dilapidated houses and inoperative vehicles. <br /> <br />The status of citizens' concerns is monitored regularly. To date, all concerns in the High School <br />area have been resolved or measures are underway to resolve the situation. Citizens making <br />complaints have been notified of status either by phone or letter. <br /> <br />This graph includes 249 actual complaints recorded for this area for the 12 month period between <br />June 2001 and June 2002. Of the 249 complaints recorded, 221 have been resolved and 28 are <br />presently pending with measures being taken to correct situation. Duplicate complaints on the same <br />address are noted on attached report. <br /> <br />Included in this report are all complaints referred directly to Customer Service and it does not include <br />routine calls for service. For more details, please refer to attached report. <br /> <br />Prepared by Brenda Prillaman <br />Customer Service---276-656-5206 <br />bprillaman @ ci.martinsvlile.va.us <br /> <br />Martinsville <br /> <br /> <br />