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December 1999 through December 2000', <br /> <br /> City of Martinsville <br />Customer Concerns Druid Hills and Middle School areas <br />Neighborhood Town Meeting <br /> December 12, 2000 <br /> <br />I <br />Treasurer <br />1% <br /> <br /> Zoning <br />Water <br /> 1% '~ y 3% <br /> <br />Electric <br />2% <br /> <br />Inspections <br />34% <br /> <br />Public Works <br /> 47% <br /> <br />Property <br />Maintenance <br />Public Works <br />3% <br /> <br />Police <br /> 7% <br /> <br />Legal Issues <br />Property <br />Maintenance <br />1% <br /> <br />Leisure Services <br /> 1% <br /> <br />As evidenced by the departments involved, the main neighborhood concerns are streets & sidewalks issues <br />and property maintenance violations of unsightly properties, dilapidated houses, inoperative vehicles. <br />Note: Inoperative vehicles are now being reported under Inspections rather than Zoning as in past reports. <br /> <br />The status of citizens' concerns is monitored regularly. To date, all concerns in the Druid Hills & Middle <br />School areas have either been resolved or measures are underway to resolve the situation. Citizens making <br />complaints have been notified of status either by phone or letter. <br /> <br />This graph includes 386 complaints recorded for this area between December 1999 and December 2000. <br />Of the 386 complaints recorded, 352 have been resolved and 34 are presently pending with measures being <br />taken to correct the situation within ordinance guidelines. Duplicate complaints on the same address are <br />noted on attached report. <br /> <br />Included in this report are all complaints referred directly to Customer Service and does not include routine <br />calls for service. For more details, please refer to attached report. <br /> <br />Prepared by Brenda Prillaman <br />Customer Service--540-656-5206 <br />bprillaman @ ci.martinsville.va. us <br /> <br />Martinsville <br /> <br />A CITY WITHOUT LIMITt~ <br /> <br /> <br />