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TUESDAY, MAY 4, 1999 89 <br /> <br />this related to the amount of time officers were having to spend in court. Chief Edwards stated that he was <br />working with the Commonwealth's Attorney to try to reduce these costs. <br /> <br /> Council.next considered the budget of the 'Human Resources Department, as presented by Human <br />Resources Manager Iris Read. Mr. Reynolds introduced Mrs. Read~ a recently hired employee, and noted <br />that she brought thirty years of human resources experience from her former position in Guilford County, <br />North Carolina. Elements of the Human Resources budget discussed included group medical costs for <br />retirees, various employee benefit programs, and pending health care proposals. Priorities mentioned for the <br />coming year included update of the employee pay plan and employee policies and procedures. <br /> <br /> Council next considered the budget for Customer Services, as presented by Mrs. Brenda Prillaman. <br />Elements of the Customer Service budget presented included the Employee Service Excellence Awards, <br />Customer Service Training through the Patrick Henry Community College, and activities of the Employee <br />Communications Team. Council Member Haskell asked about the status of this year's Citizen Satisfaction <br />Survey, and was told that this was currently being planned with assistance from the Patrick Henry <br />Community College for tabulation of the results. Mrs. Prillaman also mentioned that the next City news <br />letter would focus on the issue of Y2K preparedness. Council Member Dallas then thanked Mrs. Prillaman <br />for the good job she was doing. <br /> <br /> Council next considered the budget of the Fire Department, as 'presented by Fire Chief Jerry Brock. <br />Chief Brock began by advising Council of a vacancy in the department created by the departure of Fire <br />Marshal Donald Draper, who had recently taken aposition with the State Fii'e Marshal's office. Council <br />Member Haskell asked whether pay and benefits had been the primary reason for Mr. Draper's departure, <br />and was told that it.had been. Chief Brock then reviewed activities of the department over the past year, and <br />noted particularly the value of the First Responder capability, which had clearly had a dramatic impact on- <br />increase in calls for service. Council Member. Haskell asked how work was progressing with the <br />Martinsville-Henry County Rescue Squad, and was told that Cl.arence Monday was working closely with the <br />squad to improve levels of certification of its members; in Order to meet State standards. Chief Brock went <br /> <br /> <br />