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<br />name and address; (2) state the matter that they wish to discuss and <br />what action they would like for Council to take; (3) limit their remarks to <br />five minutes; and (4) refrain from making any personal references or <br />accusations of a factually false and/or malicious nature. Persons who <br />violate these guidelines will be ruled out of order by the presiding officer <br />and will be asked to leave the podium. Persons who refuse to comply <br />with the direction of the presiding officer may be removed from the <br /> <br />