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<br />January 2006 through January 2007-Druid HillslUptown areas <br /> <br />City of Martinsville <br />Customer Concerns <br />in Druid Hills & Uptown areas <br />Neighborhood Focus Meeting January 9, 2007 <br /> <br />Public Works <br />42% <br /> <br />Electric <br />3% <br /> <br />Inspections <br />50% <br /> <br /> <br />Property <br />Maintenance <br />Public Works <br />2% <br /> <br />· As evidenced by the departments involved, the main neighborhood concerns are unsightly <br />properties, dilapidated houses and inoperative vehicles. <br /> <br />· The status of citizens' concerns is monitored regularly. To date, all concerns in the Druid Hills/ <br />Uptown areas have been resolved or measures are underway to resolve the situation. Citizens <br />making complaints have been notified of status either by phone or letter. <br /> <br />· This graph includes 390 actual complaints recorded for this area for the 12 month period <br />between January 2006 and January 2007. Of the 390 complaints recorded, 367 have been <br />resolved and 23 are presently pending with measures being taken to correct situation. Duplicate <br />complaints on the same address are noted on attached report. <br /> <br />· Included in this report are all complaints referred directly to Customer Service and it does not <br />include routine calls for service. For more details, please refer to attached report. <br /> <br />Prepared by Brenda Prillaman <br />Customer Servic&-276-403-5206 <br />bprillaman@ci.martinsville.va.us <br /> <br />M <br /> <br />Martinsville <br /> <br />,\ ( 1 1 'r '..'/ I ! rl ( ) II I I ".1 I 1 <br />