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<br />M Martinsville <br /> <br />City Council <br />Agenda Summary <br /> <br />Meeting Date: <br />Item No: <br />Department: <br />Issue: <br /> <br />September 26,2006 <br />2. A. <br /> <br />Customer Service <br /> <br />Nominees for the 2006 Third-Quarter Service Excellence <br />Award and announcement of Quarterly Winner <br /> <br />Summary: <br /> <br />The Service Excellence Award program was developed by the Customer Service <br />Committee to provide an incentive for delivering excellent customer service. <br />Nominees were recognized and the winner was announced at the City <br />Manager's staff meeting earlier this week. <br /> <br />At this Council meeting, a brief video will be shown highlighting each nominee. <br />We are proud of the strong work ethic of these exceptional employees and <br />special congratulations go to Scott Collins (Public Works) as third quarter <br />winner and to other nominees: Jason Biggs (Public Works), Brian Roberts <br />(Public Works), Jo Jo Hundley (Leisure Services), and Clyde Jones (Leisure <br />Services). <br /> <br />Brief description of the Service Excellence program: Each quarter, members of <br />the Customer Service Committee (who are exempt from the award) meet to <br />score the nominations submitted by other employees. The four quarterly <br />winners are then eligible for the Annual Service Excellence Award given at the <br />end of the year. To date, 127 employees are among those in this elite group of <br />nominees. City employees have the opportunity to nominate other employees <br />who they feel deserve to be recognized for going the extra mile in creating a <br />positive & productive working atmosphere by submitting a written, signed <br />statement giving examples as to why that employee should be recognized. <br /> <br />Attachments: <br /> <br />None <br /> <br />Recommendations: No action required <br />