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<br />September 2003 through September 2004-Museum Area <br /> <br />City of Martinsville <br />Customer Concerns in Southside Area <br />Neighborhood Focus Meeting September 28,2004 <br /> <br />Property <br />Maintenance Public <br />Works <br />8% <br /> <br />Public Works <br />9% <br /> <br />Zoning <br />1% <br /> <br />Electric <br />1% <br /> <br /> <br />Inspections <br />72% <br /> <br />. As evidenced by the departments involved, the main neighborhood concerns are unsightly <br />properties, dilapidated houses and inoperative vehicles. <br /> <br />. The status of citizens' concerns is monitored regularly. To date, all concerns in the Southside <br />area have been resolved or measures are underway to resolve the situation. Citizens making <br />complaints have been notified of status either by phone or letter. <br /> <br />. This graph includes 283 actual complaints recorded for this area for the 12 month period <br />between September 2003 and September 2004. Of the 283 complaints recorded, 240 have been <br />resolved and 43 are presently pending with measures being taken to correct situation. Duplicate <br />complaints on the same address are noted on attached report. <br /> <br />. Included in this report are all complaints referred directly to Customer Service and it does not <br />include routine calls for service. For more details, please refer to attached report. <br /> <br />Prepared by Brenda Prillaman <br />Customer Service-276-403-5206 <br />bprillaman@cLmartinsville.va.us <br /> <br />M <br /> <br />Martinsville <br /> <br />\\' I tl t ;. I I r I i h1 ITS <br />