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SFY 2003 Community Services Performance Contract <br />for Operating CSBs and BehaVioral Health Authorities <br /> <br />5.5.7 System Leadership Council: The Board shall participate, directly or through <br /> representation by other Boards. on the System Leadership Council established by <br /> the Department. The Council shall, among other responsibilities: <br /> <br />1. identify, discuss, and resolve communication issues and problems: <br />2. examine current system functioning and identif.v ways to improve or <br /> enhance the operations of the system; <br />3. identify, develop, propose, and monitor the implementation of new service <br /> modalities, systemic innovations, and other approaches for improving the <br /> accessibility, responsiveness, and cost effectiveness of the publicly-funded <br /> mental health, mental retardation, and substance abuse services system. <br /> <br />5.6 Protection of Consumers <br /> <br />5.6.1 <br /> <br />Human Rights: The Board shall comply with the current Rules and Regulations <br />to Assure the Rights of Individuals Receiving Services from Providers of Mental <br />Health, Mental Retardation and Substance Abuse Services (the Human Rights <br />Regulations) promulgated by the State Board. In the event ora conflict between <br />any of the terms and conditions in this contract and provisions in the Human <br />Rights Regulations, the applicable provisions of the Human Rights Regulations <br />shall apply. The Board shall cooperate with any Department investigation of <br />allegations or complaints of human fights violations, including providing any <br />information needed for the investigation in as expeditious a manner as possible. <br /> <br />5.6.2 Consumer Disputes <br /> <br />5.6.2.1 Effect on Services: The filing ora complaint or the use of the informal <br /> dispute resolution mechanism in the Human Rights Regulations by a <br /> consumer, his family member or legally authorized representative shall not <br /> adversely affect the quantity, q~lality, br timeliness of services provided to <br /> that consumer unless an action that produces such an effect is based on <br /> clinical or safety considerations and is documented in the consumer's ISP. <br /> In no situation shall the filing of a complaint or the use of the informal <br /> dispute resolution mechanism result in any retaliatory, action by the Board <br /> against the consumer, family member or legally authorized representative. <br /> <br />5.6.2.2 Consumer Dispute Resolution Mechanism: The Board shall develop its <br /> own procedures for complying with the informal dispute resolution process <br /> in the Human Rights Regulations to satisfy the requirements in § 37.1-197 <br /> of the Code of Virginia for a local consumer dispute resolution mechanism. <br /> <br />5.7 Reporting Requirements <br /> <br />5.7.1 Board Responsibilities: For purposes of reporting data and information to the <br /> <br />Page 19 of 41 05-06-2002 <br /> <br /> <br />