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SFY 2003 Community Services Performance Contract <br />for Operating CSBs and Behavioral Health Authorities <br /> <br />5.4.4 <br />5.4.5 <br />5.4.6 <br /> <br />Culturally Competent Services .................................. 16 <br />Services Monitoring ........................................... 16 <br />Formal Feedback Process ...................................... [6 <br /> <br />5.5 Quality of Care ....................................................... 16 <br /> <br />5.6 <br /> <br />5.7 <br /> <br />5.5.1 <br />5.5.2 <br />5.5.3 <br />5.5.4 <br />5.5.5 <br />5.5.6 <br />5.5.7 <br /> <br />Individual Services Plan (ISP) ................................... 16 <br />Data Access ................................................. 17 <br />Quality Improvement and Risk Management ....................... 17 <br />State Mental Health Facility Bed Utilization Targets ................. 18 <br />Consumer Outcome and Provider Performance Measures ............. .I 8 <br />Program and Service Reviews ................................... 18 <br />System Leadership Council ..................................... 19 <br /> <br />Protection of Consumers ............................................... 19 <br />5.6.1 Human Rights ............................................... 19 <br />5.6.2 Consumer Disputes ........................................... 19 <br /> <br />Reporting Requirements ............................................... 19 <br />5.7.1 Board Responsibilities ......................................... 19 <br />5.7.2 Routine Reporting Requirements ................................ 20 <br />5.7.3 Participation in Department Information Systems ................... 21 <br />5.7.4 Subsequent Reporting Requirements ............................. 2 [ <br /> <br />5.8 <br /> <br />Priority. Populations ................................................... 21 <br />5.8.1 Purposes ................................................... 21 <br />5.8.2 Screening Instruments ......................................... 21 <br />5.8.3 Service Provision ............................................ 22 <br />5.8.4 Tracking and Reporting ....................................... 22 <br /> <br />5.9 Discharge Assistance Project Participation ................................ 22 <br /> <br />6.0 Board Requirements ....................................................22 <br /> <br />6.1 Local Governance .................... ' ................................. 22 <br />6.2 Board Administrative Requirements ..................................... 23 <br />6.3 Compliance with State and Federal Requirements ......................... 23 <br />6.4 Procurement Requirements ............................................. 25 <br />6.5 Financial Management Requirements .................................... 26 <br />6.6 Reimbursement Requirements .......................................... 27 <br />6.7 Human Resource Management Requirements ............................. 28 <br />6.8 Information Technology Requirements ................................... 30 <br />6.9 Licensing ............................................................ 30 <br /> <br />2. 05-06-2002 <br /> <br /> <br />